To assist you in ordering the appropriate products for your pets, we are available to speak with you by phone at 954-752-1123 or toll free at 1-855-752-5853 between 11 a.m. and 6 p.m. EST or by email at sales@lukesallnatural.com.
If you need to return any item(s), the following is our return policy:
For unopened and unused products returned with all original packaging, in sell-able condition within 15 days of the date of purchase, Luke's All Natural Pet Food, LLC will extend a full refund of the purchase price (excluding shipping charges). You are required to log into your account and pull up your order. Select the item you would like to return.
For approved returns we will issue a credit within 24 hours via the same method of payment used for the order or you may choose to exchange the item for other merchandise. You will be responsible for any shipping charges for the new items.
In cases where we have shipped you an incorrect product, we will issue a FedEX call tag to have the item picked up. We will re-ship your order at our expense.
Upon acceptance of your shopping cart and the charges therein, your order is packaged and shipped as quickly as possible and therefore may not be cancelled. If an order is refused upon delivery the customer is responsible for all shipping charges and a restocking fee of 12.5%.
We are unable to accept returns for custom orders, special orders, sale items, or drop-shipped items. For health and safety reasons, we are unable to accept returns of frozen food or bones.
Shipping is insured up to $100 in the continental United States Via Fed Ex, If you require additional insurance please call. If your shipment is going outside of the Continental US or if it weighs under a pound, it will be shipped USPS, There is no tracking or automatic insurance with USPS and if you require insurance please call so we can place your orders for you.
Luke's all natural is only responsible for shipping the package, the cost associated with invalid addresses, name changes, etc will be billed back to the customer.
Return Address
Luke's All Natural Pet Food
10534 Wiles Road
Coral Springs, FL 33076
If you have any questions regarding these policies, please contact Luke's All Natural at 954-752-1123 or toll free at 1-855-752-5853 or email us at sales@lukesallnatural.com. |
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